Does Haylo hold my funds?
No. Stripe holds your funds. Haylo only reflects Stripe’s records (no custody).
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Money
Money & payouts
Where funds live, how balances update, what fees mean, and what to check first when something looks off.
How do I contact support?
If something looks wrong, contact support with the amount, date/time, and what you expected to see. Don’t share sensitive personal data; we’ll ask only for what we need.
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How money works
Stripe holds your funds. Haylo reflects Stripe’s truth — clearly, safely, and without custody.
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My payout failed — why?
Failed payouts are usually bank details, verification, or Stripe risk checks. The fastest fix is usually in Stripe: update payout details and complete any required verification.
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What fees do I pay?
Currently: 3.5% on standard payouts and Friday batch payouts. If you’re eligible and choose instant payout, an additional 1.5% Haylo fee applies. Stripe processing fees apply separately (shown before you confirm where relevant).
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What is instant withdrawal?
Instant withdrawal moves eligible funds faster than standard payouts. It’s optional, and any instant payout fee is shown before you confirm.
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When do I get paid out?
Your payouts follow your Stripe payout schedule. Reality mirrors Stripe, so new money events only move when Stripe marks them in its balance. If you don’t see a payout yet, it may be pending, in transit, or waiting on Stripe verification.
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Why does my available balance come from Stripe?
Haylo never holds your money. All creator funds live in your Stripe connected account. Reality simply reflects what Stripe reports as payout-ready or still on the way. If a payout was just sent or an SMS light was just claimed and Reality has not changed yet, that usually means Stripe has not updated its own balance snapshot yet — not that Haylo withheld anything.
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